In order to ensure your understanding of our 30-Day Return and Refund Policy, please
read it carefully in its entirety before or after placing an order with us, or before
considering a return.
Once an order is placed with CTG EYIL, it is understood that you’ve read and agree to
this policy.
Here at CTG EYIL, we’re fully committed to providing around-the-clock customer
satisfaction through our online and phone-in customer service and efficient return
process!
Calls and emails regarding returns are processed either the same day, or within a
maximum of 2 days. We work diligently to make sure your complaints and questions are
quickly answered in the most helpful and timely manner. However, in the unlikely case
of needing to create a return, we have some general guidelines and information.
Return Policy
Products that were ordered and/or assembled for the customer, may be returned within
30 days of the receipt of the product.
Before returning items, it is necessary to call and speak with our representative at
reception@ctgeyil.com / +2710 021 5397 to obtain an RMA Form for your return.
Fill out a Return Merchandise Authorization Form and once you have received your
RMA Form and been instructed where to return the item you are responsible for
shipping charges back to that address.
Once issued, RMA numbers are valid for the balance of the 30 day period from initial
purchase and items must be received in that time frame.
Please refer this number in a clear location on the outside of the package when
returning product.
The Customer shall be responsible for the return of any unused product and agrees to
use only reputable carriers capable of providing proof or delivery and insurance for the
value of the shipment.
You will receive a refund or credit towards your account, provided the merchandise is
returned in the original packaging, in new and resalable condition with the original blank
warranty cards, manuals, and all accessories.
CTG EYIL requires at minimum 2working days to inspect a returned item prior to issuing
a refund or credit.
If any component of the returned product is missing, the return procedure is
breached
and CTG EYIL may reject the return or may choose to impose additional charges for
replacement of the missing component.
A 20% restocking fee will be charged for all returns. All custom built items are non-
returnable. Built to order items, special order items, and breakers are non-returnable.
Shipping charges are not refundable.