Warranty Agreement Terms and Conditons

This warranty pertains to the lithium-ion battery /batteries sold by CTG EYIL Pty Ltd and Partners(“Seller”) to you (“Buyer”) the purchaser of the aforementioned product.

The agreement is subject to the conditions described below. The Seller is not obliged to notify any Buyer, or future Buyer, after a certain date about any possible amendments or the non-applicability of this limited warranty regarding the supplied products (hereinafter referred to as the ‘Products’). This warranty only applies to a sales agreement between the Seller and the Buyer. By making purchase of the products, it would be deemed that the buyer also accepted the terms of this Warranty Agreement.

Warranty Periods(YEAR)

Portable power stations
CTG P AP 300W:1 Years
CTG P15 1008W: 1 Years

CTG C 12.8v8Ah - 2 years
CTG C 12.8v22Ah - 2 years
CTG C 12.8v100Ah - 3 years
CTG C 12.8v200Ah - 3 years

Larger Capacity Batteries

• Battery Cells have a 10 Years Warranty or 4500 cycles;
• Battery BMS is guaranteed for 5 Years;
• In case, after the passage of Five years, the battery cell is found faulty, the cell would be replaced free of charge excluding labour charges.

CTG W 25.6v100Ah - Wall mount
CTG W 25.6v150Ah - Wall mount
CTG W 25.6v200Ah - Wall mount
CTG W 51.2v50Ah- Wall mount
CTG W 51.2v100Ah-Wall mount
CTG S 51.2v100Ah-Stack mount

1. Special Conditions of Warranty:

The warranty in respect of products shall only be applicable, if and only when the product:

• is purchased from CTG EYIL or an Authorized Reseller in South Africa;
• the product bears the original CTG EYIL serial number; and
• is installed in a battery module in the territory; and
• is installed, operated, and maintained in accordance with the Product Instructions; and
• is being used on a daily cycle basis and only for the purposes of an energy storage system (Cycle life per year: Must be below 700 cycles);
• and is solar system is installed by a COC certified installer.

Proviso: The warranty shall become inapplicable if the defect in or failure of the Product’s performance is attributable to the buyer’s misuse, abuse, accident or non-observance of the Product instructions and manuals.

2. General Terms and Conditions of Warranty

By virtue of this agreement, the products manufactured and supplied by CTG EYIL are given warranty against material and manufacturing faults during the duration of the warranty period subject to the following general terms and conditions:

• That the product must be purchased and installed within South Africa;
• That the product must be correctly installed and commissioned in accordance with the installation instructions/manuals of the product;
• That the warranty period will commence from date of installation of the product, unless the installation is made after six months from the date on which the product was dispatched by us, in such case, the warranty period will commence six months from the date of Manufacture of the product;
• That the product would be fit for claiming warranty - refer to special conditions of warranty.

3. Conditions for Claiming Warranty

The following are the necessary conditions for the product to be warranty compliant and eligible for warranty claims from the seller and authorized reseller:

• The product is made only for efficient usage in domestic and light commercial purposes, (Light commercial means and includes a semi domestic/commercial environment, hence it must be used accordingly;
• For product to be warranty compliant, it must be used, kept and maintained in accordance with the seller/manufacturer’s instructions. The products be repaired and serviced as per manuals and by authorized agents. The record of such maintenance and service be produced and maintained at time of claiming warranty.
• The product would be warranty compliant as long as it is not moved, re-installed or transferred from its original place of installation.

During the guarantee period any product or component which is proved to be faulty or defective in manufacture, will be repaired or replaced free of material and labour charges but excluding transportation costs, providing that:

• Seller authorizes or carries out the repair or replacement work by himself;
• The product is returned to the Dunvegan office in accordance with terms laid down;
• The seller will not accept or reimburse the costs to any third party who undertakes to do any work on the product;
• The guarantee period will not be extended in case of any repair or replacement of any product or part, no new period of warranty of that particular product shall commence, rather the remaining warranty period shall continue;
• Any claim made under the terms and conditions of this warranty must be made within the warranty period.

4. How to Claim

The following process must be followed when claiming the warranty:

At the time of claiming the warranty, the buyer shall contact the seller and provide :

• Invoice for the procurement of the Product;
• Product serial number and initial installation date and site information.
• Provide the log data recorded by the Products.
• Seller may require buyer to complete a root analysis testing of the product to provide evidence supporting the claim;
• After the claim, final verification of the claim will be made by CTG EYIL. The seller reserves the right to refuse exchange requests where adequate information is not provided.

• For replacement and claiming warranty, the seller can be contacted by Email at: reception@ctgeyil.com
• In case of any dispute with Seller, the Product must be evaluated by The Bureau of Indian Standards or a Certified 3rd Party Testing Company, appointed by the Seller. In such cases, the buyer shall bear the expenses of any 3rd Party Evaluation Service charges. (If the claim of buyer is proved valid, CTG EYIL will be responsible for bearing all the testing charges).
• In case of Non-availability of any particular product while claiming warranty, CTG EYIL may, at its discretion, replace the Product with a refurbished product or different product or parts with equivalent/similar functions and performance.

5. Exclusions

Following instances shall render the warranty inapplicable solely:

• If any warranty is claimed on the accessories and tool kits provided with the Products sold, as these items are excluded from the list of products covered in this warranty;
• In case of expiry of warranty period specified above or in instance of any act or commission of theft of product or of any of its component or parts;
• In case of degradation of General cell life;
• If the Product is installed/used with any inverters or chargers which were unauthorized or not certified by CTG EYIL;
• If the Product is used including but not limited to improperly, negligently, inappropriately;
• Using the Product outside the recommended ambient temperature conditions as set out in Product Instructions, the warranty shall not be applicable;
• If the product is damaged due to, including but not limited to, negligent dropping, trampling, deforming, impacting, or spearing with a sharp item;
• If any work including but not limited to storage, installation, commissioning, modification or repair of the Product is performed by any private person, other than CTG EYIL or a CTG EYIL certified installer;
• In case of any abuse, misuse, negligence, accidents or force majeure events, including but not limited to lightning, flood, fire, extreme cold weather, or other events outside the reasonable control of CTG EYIL;
• In case of any illegal and unauthorized attempts to extend or reduce the life of the product without written confirmation by the seller, whether by physical means, programming or others;
• In case of unauthorized and unwarranted removal, shifting and re-installation of products at another place without written confirmation of seller and following necessary protocols;
• If the product is negligently brought in contact with water, conductive dust particles, corrosive gases or is connected with the different battery type modules or batteries manufactured from another seller and not approved by the present seller;
• If the product becomes defective or is damaged due to improper usage, unauthorized access or non-conformity with the User manuals;
• The apparent deterioration, superficial defects, dents or marks that impact the performance of the Product that occur due to usage and with passage of time and space;
• In cases, where the buyer has tampered with or modified without seeking permission by the seller and in consequent thereof, the serial number of product becomes undecipherable or buyer refuses to provide the serial number to the seller at time of claiming warranty;
• The product is not suitable for supplying or running any life-sustaining medical devices and any such activity shall not be applicable to claiming of warranty on account of any inefficient usage;
• In case of an Inverter being connected with the battery component that is not compatible with a CTG EYIL battery;
• The consumables including but not limited to fixings, glues, cables, ductings, replaceable batteries, light bulbs and other consumables does not bear any warranty;

6. Limited Warranty

This is a limited warranty, which excludes, among others: installation, provide access to products and special, incidental, and consequential damage (such as loss of revenue/profits, damage to property) arising out of any defective or faulty nature of the product.

7. Items Under Warranty

Installer Name
Installer Address
Installer Contact Number
Battery - Serial Number
Inverter - Serial Number