Warranty Agreement Terms and Conditions

This warranty pertains to the lithium-ion battery /batteries sold by CTG EYIL Pty Ltd and Partners(“Seller”) to you (“Buyer”) the purchaser of the aforementioned product.

The agreement is subject to the conditions described below. The Seller is not obliged to notify any Buyer, or future Buyer, after a certain date about any possible amendments or the non-applicability of this limited warranty regarding the supplied products (hereinafter referred to as the ‘Products’). This warranty only applies to a sales agreement between the Seller and the Buyer. By making purchase of the products, it would be deemed that the buyer also accepted the terms of this Warranty Agreement.

Models

CTG G 36v100 Ah
Weight: 35kg (Approx)
Size 420 x 260 x 250

CTG G 48v100 Ah
Weight: 42 kg (Approx)
Size 420 x 320 x 250

Warranty Coverage:

CTG EYIL ("Manufacturer") warrants this battery product against defects in materials and workmanship for a period of five (5) years from the date of purchase ("Warranty Period"). This warranty is applicable only to the original purchaser and is non-transferable.

Note: Life of a LiFePO4 battery will be reduced by not using the proper approved chargers.

Terms and Conditions of Warranty

Duration of the warranty period subject to following general terms and conditions:

• Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections.
• Environmental damage; inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage including submersion.
• Storage – Battery that has not been charged for over 1 year. Battery not stored in adherence to the Manufacturer's storage guidelines, including storage of the Battery at low state-of-charge (charge your battery to full before storing).
• Over Cycling - To ensure longevity and maximum performance batteries should not be completely discharged down to 0% SOC (state of charge) and re-charged to 100% SOC more than 3 times per week, or a maximum of one discharge cycle down to 20% SOC more than once daily. Usage exceeding this results in the cells being over cycled beyond what is considered normal use and will void the performance warranty of the battery.
• Damage caused by collision
• Modifications
• Unauthorized repair
• External causes such as accidents, abuse, or other actions or events beyond our reasonable control.
• This warranty does not cover any shipping costs of batteries or loan units, these costs will be the responsibility of the purchaser. Alternatively, the purchaser can return the unit under warranty from the distributor where the unit was purchased.
• Warranty voided if storage, transportation warnings and tips warnings are not followed.
• All warrantied items will be shipped to CTG EYIL head office in Dunvegan, Edenvale.

Charger and Extra Components Warranty

• Chargers, wiring kits, all components etc are subject to a 6-month manufacturers defect warranty.
• NON-TRANSFERABLE
• This Limited Warranty is to the original purchaser of the Product and is not transferable to any other person or entity.

Warranty Exclusions

The Manufacturer has no obligation under this Limited Warranty for Products subjected to the following conditions (including but not limited to):

• Water damage, impact, or collision
• Physical damage to battery case or mishandling of the product
• Product that has been opened, modified, or tampered with
• Tampering or removal of manufacture date codes
• Product that was used for applications other than which it was designed and intended for by the CTG EYIL over the rated continuous amp rating
• All warranty replacements are only effective from Purchase date (not from replacement date)
• This Limited Warranty does not cover a Product that has reached its normal end of life (4500 cycles) due to usage which may occur prior to the Warranty Period.
• A battery can deliver only a specific amount of Energy over its life which will occur over different periods of time depending on the use.
• The Manufacture reserves the right to deny a warranty claim if the Product is determined, upon inspection, to be at its normal end of life even if within the Warranty Period. All warranties on batteries are voided if non-approved chargers are used. Please contact CTG EYIL for an approved chargers list.

Liability

CTG EYIL is not liable for any damages or injuries caused by any of its products.

Submitting a Warranty Claim

• For replacement and claiming warranty, the seller can be contacted by email at : reception@ctgeyil.com
• The product must be returned to the CTG EYIL , Dunvegan office in accordance with terms laid down
• The battery must be returned with the original invoice and visible serial number

Limited Warranty

This is a limited warranty, which excludes, among others: installation, provide access to products and special, incidental, and consequential damage (such as loss of revenue/profits, damage to property) arising out of any defective or faulty nature of the product.

Installer Name
Installer Address
Installer Contact Number
Battery - Serial Number